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Privacy Policy

Smartners Consulting, LLC (“Smartners,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request information, schedule a consultation, purchase or inquire about our services, or otherwise interact with us.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Smartners, we may collect the following types of information:

Information You Provide

You may voluntarily provide information such as:

  • Name and contact information

  • Email address

  • Mobile or telephone number

  • Business name and business information

  • Information submitted through contact, inquiry, consultation, or booking forms

  • Information related to services you request or purchase

  • Communications you send to us

  • Information you provide when subscribing to SMS communications

  • Billing or payment-related information when necessary to process a transaction

Please do not provide sensitive personal information through our website unless specifically requested and necessary for the service you are requesting.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages visited

  • Date and time of visits

  • Referring website or source

  • General website usage and interaction information

2. How We Use Your Information

Smartners may use personal information to:

  • Respond to inquiries and requests

  • Schedule and manage appointments or consultations

  • Provide, manage, and improve our services

  • Communicate with customers and prospective customers

  • Process transactions and payments

  • Send appointment, consultation, account, booking, and transactional notifications

  • Send service-related communications and, where permitted, promotional messages

  • Provide customer support

  • Maintain and improve our website

  • Understand website usage and improve our services and marketing

  • Prevent fraud, misuse, unauthorized access, or other security issues

  • Comply with applicable laws and legal obligations

We use personal information only for legitimate business purposes and, where required, with your consent.

3. SMS Text Messaging

Smartners Consulting, LLC (“Smartners”) offers SMS text messaging to customers and prospects who opt in. By providing your mobile number and checking the SMS consent box on our website, you agree to receive text messages from us, including appointment and consultation reminders, account and booking notifications, transactional follow-ups, and occasional service updates or offers.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out or HELP for help. Consent to receive SMS messages is not a condition of purchasing any goods or services.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

 

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
 

For SMS-related questions, contact us at info@smartners.co or (305) 985-4655.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better user experience.

These technologies may collect information about how visitors interact with our website, such as pages viewed, time spent on the website, and general usage patterns.

We may also use analytics, advertising, and other similar technologies to understand website traffic, measure the effectiveness of our services and marketing, and improve our website and user experience.

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

5. How We Share Information

Smartners does not sell your personal information as a general business practice.

We may share personal information with trusted service providers or business partners when reasonably necessary to operate our business and provide our services. These providers may assist us with:

  • Website hosting and maintenance

  • Scheduling and booking

  • Payment processing

  • Customer communications

  • Email and SMS communications

  • Analytics

  • Advertising and marketing

  • Customer relationship management

  • Information technology and security

These service providers may process information on our behalf and are expected to use it only for the purposes for which it was provided or as otherwise permitted by law.

We may also disclose information when reasonably necessary to:

  • Comply with applicable laws or legal processes

  • Respond to lawful requests from government authorities

  • Protect our rights, property, or safety

  • Protect the rights, property, or safety of our customers or others

  • Detect, prevent, or investigate fraud or security incidents

  • Enforce our agreements

SMS mobile information and SMS consent are not shared with third parties or affiliates for their own marketing or promotional purposes.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, social media platforms, or other services.

If you choose to interact with a third-party service, that service's own privacy policy and terms may apply. Smartners is not responsible for the privacy practices, content, or security of third-party websites or services.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

9. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Opt out of certain marketing communications

  • Opt out of SMS communications by replying STOP

  • Request information about how your personal information is collected and used

To exercise a privacy request, contact us using the information provided below.

We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or applicable legal requirements.

When we make changes, we will update the Effective Date at the top of this Privacy Policy. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or Smartners' privacy practices, please contact us:

Smartners Consulting, LLC
Email: info@smartners.co
Phone: (305) 985-4655
Website: Smartners.co

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